Privacy
notice.

Who we are

This website is run by Cascade Water Products Limited, a company registered in Scotland (company number SC515736), registered office 9 Elm Grove Park, Broughty Ferry, Dundee, DD5 3QW. We are the controller of the personal information described here. To ask about it, email info@cascadewater.life.

What we collect, and why

When you send an enquiry. Our forms ask for your name and email address, and optionally your organisation, phone number, the kind of organisation you are and a message. Some forms also send what you chose on the page, such as a model, layout options, the technical information you need or a housing pilot brief, and the page you sent it from.

We use these details only to reply to your enquiry and to discuss your project with you. Our lawful basis is our legitimate interest in answering enquiries about our products, or taking steps at your request before entering into a contract. We do not use them for marketing, and we do not sell or share them except with the service providers below.

When you visit the site. Like any website, our servers record technical information about each request: your IP address, the page requested, the time and your browser type. We use this to keep the site running and secure. To stop the forms being misused, we also keep a one-way coded version of your IP address for the day you send an enquiry; it cannot be turned back into the address.

Cookies and tracking

This website does not set cookies, does not use analytics and does not load advertising or social media trackers. If that changes, we will update this notice first and ask for your consent where the law requires it.

Who helps us

• Purple Imp, our web agency, builds and hosts the website on servers in the United Kingdom.
• Bunny.net (BunnyWay d.o.o., Slovenia, EU) delivers the website’s pages quickly and securely. Its logs record IP addresses in an anonymised form.
• Postmark (ActiveCampaign, LLC, United States) delivers enquiry emails to our inbox. Where information is transferred to the United States, it is protected by appropriate safeguards required by UK data protection law.
• Microsoft 365 holds our email, including enquiries once they arrive.

Each of them uses your information only to provide their service to us.

How long we keep it

We keep enquiries for up to 24 months after our last contact with you, then delete them, unless the enquiry becomes a project, in which case we keep the records we need for that project and for our legal and accounting obligations. If an enquiry email ever fails to send, we keep a copy on our web server for up to 30 days so it is not lost, then delete it. Server logs are deleted after 14 days.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct or delete it, object to how we use it or ask us to restrict it. Email info@cascadewater.life and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.